| Privacy
Statement |
PHONE:
03 5443 7088 |
Trevor
Andrew Real Estate is committed to protecting your privacy and your
personal information and aims to maintain a high standard of compliance
with the Privacy Act 1988 (Commonwealth) as amended by the Privacy
Amendment (Private Sector) Act 2000, and the National Privacy Principles.
This Privacy Statement forms part of the Trevor Andrew Real Estate
Privacy
Policy and is intended to inform you about the following: |
•
How Trevor Andrew Real Estate collects
your personal information;
•
What type
of personal information Trevor Andrew Real Estate collects;
•
The purposes
for which Trevor Andrew Real Estate uses that information;
•
How Trevor
Andrew Real Estate maintains and keeps the information secure;
and
•
How you may
access, correct or update any personal information that Trevor
Andrew Real Estate holds about you.
•
How does
Trevor Andrew Real Estate collect personal information about
me?
|
In its marketing activities, Trevor Andrew Real Estate may access
various databases in the public domain, such as Telstra White Pages,
Australia Post DPID database, Titles Office or other property databases.
Trevor Andrew Real Estate may also obtain referrals and recommendations
from existing clients.
When you become a client or prospective client of Trevor Andrew
Real Estate, most of the personal information about you is collected
by Trevor Andrew Real Estate either directly from you, or indirectly
from government databases such as the previously mentioned examples.
As part of its due diligence process, prior to entering into lease
or rental agreements with you, Trevor Andrew Real Estate may use
authorised credit-checking agencies.
|
| What
type of personal information does Trevor Andrew Real Estate collect
about me? |
Trevor Andrew Real Estate may collect any of the following information
about you if you are a prospective Vendor or Purchaser of Real Estate:
|
•
Contact
details
•
Property
ownership details
•
Desired property
ownership details
•
If you are
a prospective tenant for Real Estate Rental or Lease, Trevor
Andrew Real Estate may collect the following information from
you:
•
Employment
details such as your employment status, employer, salary, length
of employment;
•
Other sources
of income;
•
Personal
and Financial Referees whom we may contact;
|
Sometimes Trevor Andrew Real Estate may also need to ask you for
other personal information to enable Trevor Andrew Real Estate to
provide its services to you. |
| Why
does Trevor Andrew Real Estate collect this information?
|
Trevor Andrew Real Estate collects this information to: |
•
Enable Trevor
Andrew Real Estate to provide you with the services and/or products
you may require.
•
To comply
with Local, State or Federal legislation or regulations with
respect to Real Estate property sales, rental and administration.
•
Enable third
party partner businesses to assist you with related or ancillary
services, as required.
|
| How
does Trevor Andrew Real Estate use the personal information held
about me? |
Any personal information about you that Trevor Andrew Real Estate
collects and records will only be used or disclosed by Trevor Andrew
Real Estate lawfully and by fair means for the purpose of: |
•
Compliance with our and your obligations
under real estate regulations and laws applicable for Victoria,
including the Sale of Land Act (Vic) 1962, Residential Tenancies
Act 1997 (residential tenants), Retail Tenants Reform Act 1998
(commercial tenants), The Subdivision Act 1988 (body corporate)
and other various minor acts.
•
Helping Trevor Andrew Real Estate
efficiently and effectively deliver and improve on Trevor Andrew
Real Estate products and services or any other purpose specified
to you at the time of collection; or
•
any other
purpose if you would reasonably expect Trevor Andrew Real Estate
to use or disclose that personal information for that other
purpose and that other purpose is related to the above purpose;
or
•
sending you
news, and other information about Trevor Andrew Real Estate
activities and general promotional material which Trevor Andrew
Real Estate believes may be of interest to you, however, when
Trevor Andrew Real Estate does this, Trevor Andrew Real Estate
will provide you with an express opportunity to decline receiving
any further communication from Trevor Andrew Real Estate of
this type via an opt-out mechanism.
|
| If Trevor
Andrew Real Estate wishes to use or disclose any of your personal
information in any other ways than described above, Trevor Andrew
Real Estate will not do so unless: |
•
Trevor Andrew Real Estate has your express
consent to do so;
• Trevor Andrew Real Estate
has reasonable grounds to believe that the use or disclosure
is necessary to prevent a threat to life or health; or
• Trevor Andrew Real Estate
has reasonable grounds to believe that the use or disclosure
is required by law or to enforce the law.
|
| Can
I be anonymous when I deal with Trevor Andrew Real Estate? |
To some extent you can preserve your anonymity when you deal with
Trevor Andrew Real Estate You can visit our website without providing
any personal information, you can access our real-estate advertising
in various publications including our Property Weekly magazine,
and you can attend auctions without providing personal details.
|
However when you enter into transactions with Trevor Andrew Real
Estate , that involve the sale, purchase or rental of real estate
property, then various Acts, statutory legislation and regulations
require you to provide us with personal information so as to identify
you.
|
| What
happens if I want to access or correct the personal information
held about me? |
| You may
access your personal information held by Trevor Andrew Real Estate,
subject to some exceptions. We will respond to your request for
access within 14 days and endeavour to provide the requested information
within 30 days. |
We may not be able to provide access to information in some situations
including:
|
•
Where in
our opinion providing you access may create a serious threat
to the life or health of any individual or may be an unreasonable
intrusion into the privacy of another individual;
•
Where your
request for access is in our opinion frivolous or vexatious;
or
•
Where providing
access would be unlawful, may prejudice an investigation of
possible unlawful activity, may prejudice enforcement of law,
or denying access is specifically authorised by law.
•
If for any
reason Trevor Andrew Real Estate does not allow you to access
your personal information, Trevor Andrew Real Estate will provide
you with reasons in writing for its decision.
|
| Does
Trevor Andrew Real Estate provide my personal information to third
parties? |
There are some instances when we need to provide your personal information
to third parties. We may be bound by law to provide your details
to government-related bodies including but not limited to the Titles
Office or the Residential Tenancies Bond Authority.
|
Sometimes we may need to outsource some of our administrative
and other property-related functions to external organisations
such as Advertising Agencies, Signwriters, building and garden
maintenance contractors, or consultants such as accountants, lawyers,
surveyors and other advisors. Most of the above organisations
are bound by express or implied confidentiality obligations to
Trevor Andrew Real Estate. We may also need to provide you details
to Franchisees of Trevor Andrew Real Estate.
|
Trevor Andrew Real Estate does not sell your personal details
to other organisations. We may however use the information about
you to assist us with internal marketing and research.
|
| How
does Trevor Andrew Real Estate keep my personal information secure?
|
Trevor Andrew Real Estate will take reasonable steps to ensure information
Trevor Andrew Real Estate collects, uses or discloses is stored
in a secure environment that is accessed only by persons authorised
by Trevor Andrew Real Estate so as to prevent misuse, loss or unauthorised
access, modification or disclosure. If the personal information
is no longer needed for any purpose, Trevor Andrew Real Estate will
take reasonable steps to destroy or permanently de-identify the
personal information. Trevor Andrew Real Estate endeavours to provide
a secure environment and a reliable system but you should be aware
that there are inherent risks associated with the electronic storage
and transmission in information (particularly via the Internet)
which cannot be guaranteed to be 100% secure. |
| Who
do I contact for further information? |
| Our Privacy
Officer can assist you with any enquiries you have about the information
that we hold about you and can be contacted on 03 5443 7088 from
9.00am to 5.00pm (Melbourne time), Monday to Friday. |
| What
if I have a complaint or concern? |
If you have a complaint or concern you can phone the Trevor Andrew
Real Estate Privacy Officer on 03 5443 7088 or write to the Privacy
Officer at 33 Wills Street, Bendigo. We will do our best to try
and resolve your complaint within 90 days. |
| What
if you are unable to resolve my complaint or concern? |
| If we
are unable to resolve your complaint within this time, or you are
unhappy with the outcome, you may refer your complaint to the Privacy
Commissioner in your State Capital. The Privacy Commissioner can
be contacted by telephone from anywhere in Australia for the cost
of a local call on 1300 363 992, or you can write to the Privacy
Commissioner at the following address: The Office of the Federal
Privacy Commissioner GPO Box 5218 Sydney NSW 1042 Fax : (02) 92849666
e-mail privacy@privacy.gov.au TTY:1 800 620 241 (Teletype access
for the hearing impaired) |
|
